What is a MCDST?

The Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP is an entry level certification that validates the fundamental skills needed to enter the IT industry as a support desk professional.

MCDST certification demonstrates valuable troubleshooting expertise with the Windows Desktop Operating System to employers and clients.  It provides a framework for learning the skills that support technicians need.  As a desktop support technician , you will use excellent customer service skills, educate users, and solve hardware or software operation and application problems on the desktop.  You will learn valuable skills and best practices consistent with IT Infrastructure Library (ITIL) and Microsoft Operation Framework (MOF) foundational operations.

Technicians who use Windows Vista should consider the new credentials:

• MCITP: Consumer Support Technician

• MCITP: Enterprise Support Technician

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The Benefits of Using F1 to Certify

F1 Computing, a Microsoft Gold Certified Partner, has been a training company for over 17 years and uses this expertise to ensure that its training clients have both the theoretical knowledge supplied by Microsoft Official Curriculum and the practical knowledge that its certified trainers can give.

• Call 0800 169 1890 for a detailed quotation customised to your specific requirements.

• F1 knows that sometimes some of the material on a course is difficult to get to grips with. To help delegates pass MCP exams, F1 allows MCDST package delegates to re-sit any course if they feel it will help them pass their MCP exam. Call for more details. 

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How to Obtain a MCDST Certification

Microsoft Certified Desktop Support Technician  credential proves that you have the skills to successfully support end-users and to successfully troubleshoot desktop environments that are running the Microsoft Windows operating system.

MCDST candidates must to pass two core technology exams that provides a valid and reliable measure of technical proficiency and expertise in desktop support.  There are no electives on this certification route.

What's Included in F1's MCDST Certification Package?

As a Microsoft Gold Certified Partner for Learning Solutions, F1 is well placed to train its clients on technologies such as Windows XP, and certification routes. 

Our MCDST Certification package includes the following:

1. Microsoft Official Curriculum manual for each course.

2. Microsoft Exams stated in the route.

3. Refreshments and Lunches whilst at our training centres.

4. Ongoing support from a qualified Microsoft Certified Trainer.

5. FREE re-sits on any courses you have attended.

6. SPECIAL OFFER!  Until 31/03/08, F1 prices will also include award-winning Transcender exam preparation software for the exams on the route.

7. All F1 Certification Routes are valid for a period of 18 months from the date of order.

8. All prices are subject to VAT, if applicable.

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