Frequently Asked Questions
Listed below are some questions that could be asked about Microsoft
online services, and the associated answers.
Q: Where can I learn more about purchasing Microsoft
You can get information about purchasing Microsoft Online Services
or BPOS by contacting F1 via the
page, or by calling +44 (0)1225 336096.
What are the system requirements for Microsoft
To access Microsoft Online Services, the client computers must be
installed with supported system and application software. In
addition, your company's connection to the Internet must be configured
correctly and have neough capacity to handle the network traffic.
For more information about system requirements for Microsoft Online
Services, see the Microsoft pages
Client Computer Requirements and
Company Network Requirements.
How can I use my domain to access SharePoint Online
and Outlook Web Access?
Microsoft Online Services does not host your domain or provides
World Wide Web services. URL branding will not be possible without the
combination of these services. Therefore, URL branding is not
supported by Microsoft Online Services. If you have access to World
Wide Web service, here are some scenarios that you can possibly use.
- Server redirection—if you own or manage your own server, you
can set server redirection for a site to point to the SharePoint
- Meta Refresh redirection—this is the recommended form of
redirection because it is easy to configure and set up.
Some domain registrars allow you to add URL Frames or URL Redirects
as a DNS Record option.
By default, your Outlook Web Access (OWA) and SharePoint Online
sites will use the following URL naming convention:
You can also verify your domain with Microsoft Online Services and
set it as the default domain. This will provide some branding. For
example, if you verify contoso.com and set it as the default domain,
your OWA and SharePoint Online URLs will be as follows:
- OWA: https://contosocom.mail.microsoftonline.com
Why do new user accounts get invalid user name and
password errors when accessing any of the Microsoft Online Services?
New user accounts are given temporary passwords. Users must
change their passwords before they can access any of the Microsoft
To change the password, use the Sign In application.
Why am I constantly prompted for a user name and
password when using Microsoft Online Services?
The Microsoft Online Services Sign In application is required for
single sign-on and will prevent you from getting prompted. In
addition, certain features will not work without the Sign In
Why does my user name and password no longer work?
Your password may have expired. Passwords for Microsoft
Online Services expire every 90 days, and you should receive a prompt
to change it about 20 days beforehand.
Use the Microsoft Online Services Sign In application to enter your
user name and password, and you will be promted to change your
How can I unlock my account?
Accounts will be locked out after 10 failed attempts at sign in.
You must wait 15 minutes before trying again. You will also
continue to receive the message that your account is locked until you
successfully sign in.
Exchange Online FAQs
Q: How can I access my Exchange Online email?
To access your email using Exchange Online, you must install
supported email client software on your personal computer or supported
Software includes Microsoft Outlook (2010, 2007 SP1, 2003 with
Microsoft Exchange Online Connector), Microsoft Entourage (2008 on
Macintosh OS x 10.5 or 2004 on Macintosh OS x 10.5), Mail for Exchange
What mobile devices can I use with Exchange Online?
Generally, mobile devices running Microsoft Exchange ActiveSync 12
can work with Microsoft Online Services.
Note that mobile devices are supported for email and messaging
only. Administration and other functions require a personal
computer and appropriate software.
For more information about supported mobile device software, see
the Microsoft page
Client Computer Requirements.
Can I connect to Exchange Online by using POP3 or
Exchange Online supports Outlook Web Access, Outlook Anywhere
(RPC/HTTP), POP3 and ActiveSync. IMAP is not supported.
SharePoint Online FAQs
Q: Can I migrate from my on-premise SharePoint sites
to SharePoint Online?
SharePoint migration is not supported by Microsoft. F1 can
plan and assist in the migration of all your on-premise data to your
online solutions. Please complete the
Form for further details.
Can SharePoint Online sites be available to
The use of an anonymous login is not currently allowed on
SharePoint Online, athough this feature is being considered for future
Can I use a workflow other than the Three-state
Currently, Three-state workflow is the only workflow enabled for
and supported by SharePoint Online. All other workflows are disabled
by SharePoint Online and cannot be enabled. Enabling other workflows
is being considered for future releases of SharePoint Online.
Where are the other "Fantastic 40" SharePoint
SharePoint Online only has a few of the “Fantastic 40” templates
enabled. Enabling other templates is being considered for future
releases of SharePoint Online.
Sign In Appplication FAQs
Q: Can I access my old Outlook profile when using the
Sign In application to configure Microsoft Office Outlook?
When the Sign In application configures Microsoft Office Outlook,
it also configures Outlook to prompt for a profile. You will be
prompted for a profile if you launch Outlook from a source outside the
Sign In application, such as from the Start menu. If you launch
Outlook from the Sign In application, it will not prompt you for a
profile and open the profile configured for Exchange Online.
Why am I getting "Single Sign On failed since
domain credentials are disabled in your machine" error when signing in
to the Sign In application?
The save password feature on your computer may be disabled.
This error might also occur if you are not using a supported operating