xRM Case Studies and Customer Quotations
This page illustrates how some businesses have been
transformed when their development teams use the xRM Framework as their
development tool. All of these case studies are available to read and
download on the
Microsoft Dynamics CRM web site.
Please click on any of the titles to see the full Case
Study.
Government Agency Cuts Development Time by 75 Percent with xRM Platform
The Pennsylvania Office of Attorney
General is responsible for criminal
law, civil law, and public protection
for the state’s 12 million citizens.
"On average, we’re able to
develop applications at least
four times faster …. We get so
much more functionality out of
the xRM applications than we
did with custom applications."
Tron Keefer
Business Integration Group Manager
Pennsylvania Office of Attorney
General
Reduced Customisation Time from 35 to 10 Days and Reduced Development Costs
by 60 Percent
Today, the IT
department at MCFE is able to quickly respond to
changing business needs. In the past, the company
built custom Web solutions to meet the needs of
the business, but customization efforts took up to
35 days. Thanks to the easy-to-use xRM platform
and a wealth of Microsoft resources, these
customization efforts now take less than half the
time. “Now, our customization efforts take an
average of 10 to 15 days,” says Vleeschhouwer.
"Everyone already knows how to
use Microsoft Office, so the
seamless integration was key
to our decision. Giving users
solutions that have an
interface they’re already
familiar with means less
training time and more
productive work."
Robert Vleeschhouwer
General Manager of Information
Systems
Mitsubishi Caterpillar Forklift Europe
MCFE has realized
a dramatic cost savings by using the xRM platform.
In addition to easy customization, users are now
able to make simple modifications themselves
without development support. If employees want to
modify a report, for instance, they can make those
changes themselves without the need for IT to step
in and create customized reports for each request.
Says Vleeschhouwer, “Using xRM has reduced our
development costs by 60 percent.”
TOP
Large Non-Profit Cuts Development Time by 300 Percent Using xRM
With nearly
one million members, the Arbor Day Foundation is the largest nonprofit
tree-planting organization in the United States. The organization manages a
high volume of correspondence and transactions with individual members,
corporate sponsors, and public partners.
"We are now much more agile in handling
internal IT requests, which helps us equip departments across the
organization with the tools they need to expand the reach and success of our
programs."
Mike Ashley
IT Director
Arbor Day Foundation
Bid4Spots hosts weekly online reverse auctions
that enable advertisers to buy radio and cable
TV advertising airtime at the last minute. The
company has been doubling in size since its
founding in 2005, but to continue to grow at
the same rate, company executives saw that
they needed more insight into customer
preferences, the effectiveness of online
advertising efforts, and activity in the sales
pipeline.
"We intend to become a very, very large
business...and the system that Infinity Info
Systems built for us, based on Microsoft
Dynamics CRM and the xRM framework, is the
foundation that will help us get there."
Dave Newmark
CEO
Bid4Spots
TOP
BioMedix Vascular Solutions is
a fast-growing diagnostic
device and software provider
that focuses on detection and
treatment of vascular disease.
Facing upwards of 30 percent
year-over-year growth,
BioMedix needed more robust
business systems that could
scale and adapt to changing
business needs.
"We can focus on our core
business, which is helping to
create a continuum of care
that addresses peripheral
arterial disease, instead of
on managing an IT
infrastructure."
John Romans
CEO
BioMedix
CAPTRUST Financial Advisors is
carving out a growing niche as
a specialized investment
advisory firm for companies
and affluent individuals.
CAPTRUST needed to
differentiate itself through
unique client tools and
services, and support rapid
changes to applications.
"Now, we realize value from our
IT efforts sooner. xRM is
flexible and lets us get new
ideas to market quickly."
Garrett Klas
Application Development Manager
CAPTRUST Financial Advisors
TOP
Firm Taps Application Framework to Rapidly Build Insurance Industry Solution
CSSI specialises in creating software to help compaies
with an insurance business model streamline and automate core business
processes.
"The workflow engine alone in xRM saved us a year in development time and
helped us keep our project team small."
Joseph Westlake
Vice President of Corporate Strategy
CSSI
The Board of Pensions provides benefits for more than 10,000
congregations in the Evangelical Lutheran Church in America (ELCA) and other
sponsoring faith-based organizations. Its staff members serve 50,000
pastors, rostered lay persons and lay employees, along with their families.
The ELCA established the nonprofit Board of Pensions, based in Minneapolis,
Minnesota, to provide retirement, health, and related benefits and services.
"A colleague challenged me to develop a prototype application
for our HR department using xRM. I finished it in two hours. That's
when we designated it to be our development platform for all tools and
applications that interact with our members and contacts."
John Lomnicki
Enterprise Architect
ELCA Board of Pensions
TOP
At Microsoft
Corporation, the Product Release and Security Services (PRSS) team helps
enable product teams across the company to deliver software with built-in
security and integrity. The PRSS team offers two services to the product
teams: prerelease and release services.
“Despite our unique business requirements, we knew that we could easily
create custom applications to meet our exact needs.”
Tony Balogh
PRSS Customer Partner Manager
Microsoft Corporation
The council
of the Royal Borough of Kingston upon Thames wanted to centralize
interactions with the public to improve service. It implemented a contact
center solution based on Microsoft Dynamics CRM, which easily interoperated
with back-office systems.
"Microsoft Dynamics CRM paid for itself within 12 months, and we’re
expecting to save more than £5 million [U.S.$8 million] by 2012."
“We felt
that Microsoft Dynamics CRM was the right solution due to its ease of
integration, wide selection of available partners, and affordability,
especially compared with the costs of competitive systems.”
Robin Noble
IT Manager
The Royal Borough of Kensington and Chelsea
TOP
Many
municipal and regional governments lack the resources needed to build and
maintain e-government portals. To help these organizations, Microsoft Gold
Certified Partner Spenta Consulting built the Citizen Service Platform (CSP)
core framework, now available as open-source software, by using the xRM
business application framework.
"The xRM framework helped us save approximately 50 percent of the
development effort for the relationship management aspects of the solution
compared to creating those components ourselves."
Gerard Esparducer
Product Manager
Spenta Consulting
“xRM provided us with many building blocks for our
application—things like role-based security, a forms designer, a report
builder, a workflow engine, and database support. By taking advantage of the
resources available in xRM, we were able to build a competitive solution in
three months with three developers.”
Daniel Sabater
Software Architect
Spenta Consulting
Travel
Dynamics International (TDI) provides luxury cruises based around cultural
and educational themes. For 10 years, the company relied on a custom-built
reservation and booking system. However, this system lacked built-in tools
for sales, marketing, and customer service.
"The ability to take advantage of xRM to quickly build out new
applications makes us more agile as a company."
Nikos Papagapitos
Manager of Technological Development and Special Projects
TDI
TOP
ValMark
Securities provides insurance and securities brokerage services to high net
worth individuals through a member sales network of 300 insurance agents and
financial advisors. These agents and advisors rely upon the company to help
them prepare investment and insurance packages for their clients.
"[Microsoft Dynamics] CRM is the Swiss army knife I use to solve my
company's business problems. I look to it first to develop business-line
applications."
Mike Hauck
Chief Information Officer
ValMark Securities
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richardp@f1comp.co.uk.
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