Microsoft Dynamics CRM 2011 Overview
Microsoft Dynamics CRM 4.0 promised the "Power of Choice"
in that it could be deployed online or on-premise without any difference in
capability. The latest version, Microsoft Dynamics CRM 2011, not only
offers the same choice between online or on-premise but also promises the "Power of Productivity"
through familiar, intelligent and connected experiences for people inside
and outside an organisation.
In addition, Microsoft Dynamics 2011 Online, available in Europe for the
first time, is a fully feature Rapid Application Development Platform which
can empower Developers and power users to build solutions faster than every
before - see Microsoft Dynamics Extended CRM 2011
Online: the perfect RAD tool?
This version will offer new levels of user
productivity and collaboration that meet customer's specific business needs
with a low total cost of ownership. It will be available in 40 markets, including
the UK, and 41
languages by the end of 2010, making it suitable to small businesses, global
enterprises and all companies in-between.
Discover how Microsoft Dynamics CRM 2011 can improve efficiency and
intelligence for Marketing,
Customer Service professionals.
- Next-generation Microsoft Outlook experience.
The best Microsoft Outlook client experience yet enables CRM information
to take full advantage of native Outlook functionality including
previews and conditional formatting.
- Microsoft Office experience. New contextual
CRM Ribbon for Outlook and browser clients delivers consistent Microsoft
Office navigation and user experiences.
- Role Tailored design. Role-based forms and
views ensure business professionals have fast access to the relevant
information they need and are prevented from seeing data they are not
authorised to view.
- Advanced user personalisation. Customers can
create personal views, add commonly used records and design personal
dashboards to measure performance.
- Inline data visualisations. Business
professionals using Microsoft Dynamics CRM 2011 can quickly create and
share inline charts with drill-down intelligence to visually navigate
data and uncover new insights.
- Real-time dashboards. Businesses can rapidly
configure multiple real-time dashboards to actively monitor business
performance and improve decision-making.
- Flexible goal management. Businesses can
define key performance and business health indicators to track and
measure progress against any organisational goal or metric.
- Guided process dialogues. In addition to
automated processes, businesses can provide its employees with
step-by-step guidance through any business process or interaction.
- Contextual documents. For organisations with
Microsoft SharePoint Server, people can easily provision SharePoint
document repositories and embed directly within Microsoft Dynamics CRM.
- Cloud development. Developers can develop and
deploy custom code for Microsoft Dynamics CRM Online using powerful
tools such as Microsoft Visual Studio. Powered by .NET Framework
4, they can also incorporate Microsoft Silverlight, Windows
Communication Foundation and Language Integrated Query into their cloud
- Solution management. Solution developers can
easily create, manage and help protect solutions from creation to
distribution through versioning, dependencies and security features.
- Microsoft Dynamics Marketplace. Customers can
quickly find, download and apply custom solutions and extensions
embedded within Microsoft Dynamics CRM.
See Also CRM Online and the xRM Framework
In June 2010, Microsoft Dynamics CRM Online and Microsoft Dynamics
CRM were recognized as "a leader" for midsize and large organisations by
Forrester Research Inc. Microsoft Dynamics CRM 2011 will build on and
extend those leadership capabilities through familiar, intelligent and
We are offering CRM customers who nominate F1 as their CRM Partner, a
FREE Introduction to CRM 2011 course as well as discounted
CRM training and certification. Our objective is to empower
CRM users to customise Microsoft Dynamics CRM 2011 to meet their
organisational requirements and to make it their preferred Rapid Application
tool. For more details, call us on +44 (0)1225 336096.
More information about Microsoft Dynamics CRM 2011 can be found via F1's
CRM main page.