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Microsoft Dynamics CRM 2013 Overview

The latest version, Microsoft Dynamics CRM 2013, not only offers the same choice between online or on-premise but also promises to "Makes business personal" and introduces a new user experience that is fast and fluid, enabling people to access information that is relevant to their jobs.

It delivers richer contextual information that helps people have deeper insights into customers and their needs. Microsoft Dynamics CRM also offers enhanced social collaboration capabilities, so users can connect with the right people, and the right resources, at the right time.

In addition, Microsoft Dynamics 2013/Online, available running on Microsoft owned Servers in Europe, is a fully feature Rapid Application Development Platform which can empower Developers and power users to build solutions faster than every before - see Microsoft Dynamics Extended CRM 2013 Online: the perfect RAD tool?

This version will offer new levels of user productivity and collaboration that meet customer's specific business needs with a low total cost of ownership.  It will be available in 40 markets, including the UK, and 41 languages by the end of 2010, making it suitable to small businesses, global enterprises and all companies in-between. 

Discover how Microsoft Dynamics CRM 2013 can improve efficiency and intelligence for Marketing, Sales and Customer Service professionals.

Familiar Experiences

  • Next-generation Microsoft Outlook experience.  The best Microsoft Outlook client experience yet enables CRM information to take full advantage of native Outlook functionality including previews and conditional formatting.
  • Microsoft Office experience.  New contextual CRM Ribbon for Outlook and browser clients delivers consistent Microsoft Office navigation and user experiences.
  • Role Tailored design.  Role-based forms and views ensure business professionals have fast access to the relevant information they need and are prevented from seeing data they are not authorised to view.
  • Advanced user personalisation.  Customers can create personal views, add commonly used records and design personal dashboards to measure performance.

Intelligent Experiences

  • Inline data visualisations.  Business professionals using Microsoft Dynamics CRM 2013 can quickly create and share inline charts with drill-down intelligence to visually navigate data and uncover new insights.
  • Real-time dashboards.  Businesses can rapidly configure multiple real-time dashboards to actively monitor business performance and improve decision-making.
  • Flexible goal management.  Businesses can define key performance and business health indicators to track and measure progress against any organisational goal or metric.
  • Guided process dialogues.  In addition to automated processes, businesses can provide its employees with step-by-step guidance through any business process or interaction.

Connected Experiences

  • Contextual documents.  For organisations with Microsoft SharePoint Server, people can easily provision SharePoint document repositories and embed directly within Microsoft Dynamics CRM.
  • Cloud development.  Developers can develop and deploy custom code for Microsoft Dynamics CRM Online using powerful tools such as Microsoft Visual Studio.  Powered by .NET Framework 4, they can also incorporate Microsoft Silverlight, Windows Communication Foundation and Language Integrated Query into their cloud solutions.
  • Solution management.  Solution developers can easily create, manage and help protect solutions from creation to distribution through versioning, dependencies and security features.
  • Microsoft Dynamics Marketplace.  Customers can quickly find, download and apply custom solutions and extensions embedded within Microsoft Dynamics CRM.

See Also CRM Online and the xRM Framework

In June 2010, Microsoft Dynamics CRM Online and Microsoft Dynamics CRM were recognized as "a leader" for midsize and large organisations by Forrester Research Inc.  Microsoft Dynamics CRM 2013 will build on and extend those leadership capabilities through familiar, intelligent and connected experiences.

Our objective is to empower CRM users to customise Microsoft Dynamics CRM 2013 to meet their organisational requirements and to make it their preferred Rapid Application tool.  For more details, call us on +44 (0)1225 336096.

More information about Microsoft Dynamics CRM 2013 can be found via F1's CRM main page.