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Hosted Microsoft Dynamics CRM 3.0 Launched Introduction Customer relationship management applications bring new levels of sales, customer service and overall profitability to businesses of all sizes. However, many businesses find it difficult to justify the upfront investment in such applications or lack available in-house technical resources. For these organizations, deploying CRM as a hosted service represents a cost-effective alternative. It enables them to take advantage of sophisticated customer acquisition and retention tools that can help build their business, without a significant, upfront capital investment. Hence the market has seen increasing demand for hosted CRM solutions. However, one key factor the current hosted offerings lack is choice. Businesses are stuck with a one-size-fits-all solution that often does not meet expectations. Microsoft Dynamics™ CRM 3.0 addresses the issue of choice, offering a broad scope of architectural, delivery and licensing options to fit your business needs. The solution also integrates with the broader Microsoft® offering of products and services to provide a holistic platform for business communication and collaboration. This document is an overview of how the Microsoft CRM hosted solution offers choices to address your individual business needs.Microsoft Dynamics CRM 3.0 Microsoft CRM is a customer relationship management solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps achieve new levels of profitability. Microsoft CRM addresses the key opportunities — and challenges — that determine the success or failure of any CRM initiative: user adoption, business fit, and total cost of ownership. The Microsoft CRM hosted solution is built on the exact same code base as Microsoft CRM Professional Edition, providing a choice of user interface, on-line or off-line usage, flexible solutions and deployment, and the ability to migrate as your business needs evolve. FLEXIBLE SOLUTION Scenarios: Most customers will use Microsoft CRM in conjunction with other solutions, such as Microsoft Exchange Server and third party ISV applications. For this reason, Microsoft provides flexible options to fit your unique business needs. Following are three possible solution scenarios: • Microsoft CRM Hosted Solution with On-premise Exchange. In this scenario the only service that is hosted off-site is the CRM solution. Many organizations already operate on-premise Exchange Servers and do not wish to move this service off-site. • Microsoft CRM Hosted Solution with Hosted Exchange. In this scenario you can opt to host Exchange along with Microsoft CRM 3.0. This frees you from needing any messaging systems on-site as the service provider manages and maintains both services. • Additional Applications and Services. In addition to the Microsoft CRM hosted solution, many service providers offer a wide range of other integrated applications and services, including Microsoft Windows® SharePoint® Services, Microsoft Office Live Communications Server, and third party ISV applications.* Download Hosted CRM flyer (4 pages) Please call for more information 0800 169 1890 |
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