Niche
Windows XP

Supporting Users Running Applications on a Microsoft Windows XP Operating System
(Microsoft Training Course: 2262) - 2 days - £955 exc VAT

 Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct 
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> Target Audience
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
> Course outline
  1. Introduction to Supporting Users Running Applications on Windows XP
  2. Troubleshooting Desktop Application Support Issues
  3. Troubleshooting Issues Related to Internet Explorer
  4. Troubleshooting Issues Related to Outlook
  5. Troubleshooting Issues Related to Office
  6. Troubleshooting Issues Related to Outlook Express


Module 1: Introduction to Supporting Users Running Applications on Windows XP
  • Overview of Desktop Application Support
  • The Windows System Architecture and Desktop Application Support
  • Troubleshooting Application Installation Issues
Skills
  • Describe the role of the DST in application support and the tools available for troubleshooting applications.
  • Explain the importance of the Windows system architecture as it relates to troubleshooting applications running on Windows XP.
  • Troubleshoot application installation issues.
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Module 2: Troubleshooting Desktop Application Support Issues
  • Troubleshooting Win32 applications
  • Troubleshooting security issues related to applications
  • Troubleshooting application compatibility issues
  • Troubleshooting MS-DOS-based and Win16 applications
  • Lab: Troubleshooting Desktop Application Support Issues
Skills
  • Troubleshoot Win32 applications.
  • Troubleshoot security issues related to applications.
  • Troubleshoot application compatibility issues.
  • Troubleshoot MS-DOS-based and Win16 applications.
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Module 3: Troubleshooting Issues Related to Internet Explorer
  • Configuring and Troubleshooting General Settings
  • Configuring and Troubleshooting Security and Privacy Settings
  • Configuring and Troubleshooting Content Settings
  • Configuring and Troubleshooting Connectivity Settings
  • Configuring and Troubleshooting Program Settings
  • Customizing Internet Explorer
  • Lab: Troubleshooting Issues Related to Internet Explorer
Skills
  • Configure and troubleshoot general settings.
  • Configure and troubleshoot security and privacy settings.
  • Configure and troubleshoot content settings.
  • Configure and troubleshoot connectivity settings.
  • Configure and troubleshoot program and advanced settings.
  • Customize Internet Explorer.
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Module 4: Troubleshooting Issues Related to Outlook
  • Configuring Outlook to Use Exchange Server
  • Configuring Outlook Data
  • Configuring Outlook for Internet E-Mail
  • Troubleshooting Outlook
  • Lab: Troubleshoot Issues Related to Outlook
Skills
  • Configure Outlook to use Microsoft Exchange Server.
  • Manage Outlook data.
  • Configure Outlook for Internet e-mail.
  • Apply guidelines for troubleshooting Outlook.
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Module 5: Troubleshooting Issues Related to Office
  • Configuring and Troubleshooting an Office Installation
  • Configuring Office Security
  • Configuring Office Recoverability
  • Configuring Office Language Features
  • Lab: Configuring Issues Related to Office
Skills
  • Configure and troubleshoot an Office installation.
  • Configure Office security.
  • Configure Office recoverability.
  • Configure Office language features.
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Module 6: Troubleshooting Issues Related to Outlook Express
  • Configuring Outlook Express for E-Mail
  • Importing and Exporting Outlook Express Data
  • Configuring Outlook Express for Newsgroups
  • Lab: Troubleshooting Issues Related to Outlook Express
Skills
  • Configure Outlook Express for e-mail.
  • Import and export Outlook Express data.
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> Pre-Requisites
Before attending this course, students must have the following pre-requisites:
  • Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System.
  • Experience using Microsoft Office as a general user.
  • Experience using a Microsoft Windows operating system such as Microsoft Windows XP.
> Purpose
This course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.