Premier
Windows 7

Troubleshooting and Supporting Windows 7 in the Enterprise
(Microsoft Training Course: 6293) - 3 days - £1425 exc VAT

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Birmingham Centre 12            
Bristol Centre 11    21   21     
Edinburgh Centre  02           
Extended Classroom 03  12 16 07        
Glasgow Centre    09         
Hinckley Centre   21    29      
Leeds (City Exchange) Centre 03            
London International House Centre E1W02 03
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14
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12
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10
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Manchester (Portland St) Centre20
25
 28   21   21  23   
Milton Keynes Centre 03   04         
Newcastle Centre27     21     04   
Reading Centre  01           


> Target Audience
This course will teach students how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment. It is intended for IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues.
> Course outline
  1. Resolving Startup Issues
  2. Using Group Policy to Centralize Configuration
  3. Resolving Issues for Hardware Devices and Device Drivers
  4. Resolving Network Connectivity Issues
  5. Resolving Remote Connectivity Issues
  6. Resolving Issues with Logon and Resource Access
  7. Resolving Issues Related to Security
  8. Resolving Issues Related to Operating Systems and Applications
  9. Resolving Performance-Related Issues
  10. Appendix A: Implementing a Troubleshooting Methodology


Module 1: Resolving Startup Issues
  • This module describes how to identify and troubleshoot issues that affect the operating system’s ability to start, and how to identify problematic services that are running on the operating system.
  • Overview of the Windows 7 Recovery Environment
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Issues with Operating System Services
  • Lab : Resolving Startup Issues
Skills
  • Use Windows 7 recovery tools to troubleshoot startup problems.
  • Configure and troubleshoot startup settings.
  • Troubleshoot operating system services.
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Module 2: Using Group Policy to Centralize Configuration
  • This module explains how Group Policy works and how to identify when an organization is not applying Group Policy objects (GPOs) properly.
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
  • Lab: Using Group Policy to Centralize Configuration
Skills
  • Describe Group Policy application.
  • Troubleshoot client configuration failures and GPO application issues.
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Module 3: Resolving Issues for Hardware Devices and Device Drivers
  • This module explains how to troubleshoot hardware failures, and details physical hardware failures and those of drivers for hardware devices.
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Failures of Device Drivers
  • Lab: Resolving Issues for Hardware Devices and Device Drivers
Skills
  • Identify basic issues with hardware.
  • Determine problems relating to hardware failures.
  • Determine problems that device drivers cause.
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Module 4: Resolving Network Connectivity Issues
  • This module explains how to configure and troubleshoot both wired and wireless network connections.
  • Determining Network Settings
  • Troubleshooting Issues with Network Connectivity
  • Lab: Resolving Network Connectivity Issues
Skills
  • Determine the network configuration of client computers.
  • Troubleshoot network connections.
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Module 5: Resolving Remote Connectivity Issues
  • This module explains how to configure and troubleshoot technologies that enable remote users to connect to an organization’s network infrastructure.
  • Troubleshooting VPN Connectivity Issues
  • Using Remote Desktop
  • Troubleshooting User Issues by Using Remote Assistance
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues
  • Lab: Resolving Remote Connectivity Issues
Skills
  • Configure and troubleshoot VPN connections.
  • Use Remote Desktop.
  • Use Remote Assistance.
  • Troubleshoot NAP issues.
  • Troubleshoot DirectAccess issues.
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Module 6: Resolving Issues with Logon and Resource Access
  • This module explains how to troubleshoot and resolve logon issues related to user profiles, file access, and printer access.
  • Troubleshooting Issues with User Logon
  • Troubleshooting Issues with User Profiles
  • Troubleshooting Issues with File Access
  • Troubleshooting Issues with Printer Access
  • Lab: Resolving Issues with Logon and Resource Access
Skills
  • Troubleshoot issues relating to user logons.
  • Troubleshoot issues relating to user profiles.
  • Troubleshoot issues relating to file access.
  • Troubleshoot issues relating to printer access.
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Module 7: Resolving Issues Related to Security
  • This module explains how to work with the wide range of security features that Microsoft Windows 7 uses to secure data, including both Encrypting File System (EFS) and BitLocker.
  • Recovering Files Encrypted by EFS
  • Recovering Drives Encrypted by BitLocker
  • Troubleshooting Issues with Internet Explorer and Content Access
  • Troubleshooting Issues with File Permissions
  • Lab: Resolving Issues Related to Security
Skills
  • Recover files encrypted by EFS.
  • Recover drives encrypted by BitLocker.
  • Troubleshoot issues with Internet Explorer and content access.
  • Troubleshoot issues with file permissions.
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Module 8: Resolving Issues Related to Operating Systems and Applications
  • This module explains how to support the installation and operations of applications. It also addresses how to ensure that applications continue to function correctly and prevent security issues by applying updates in a timely way.
  • Troubleshooting Issues with Application Installation
  • Troubleshooting Issues with Application Operations
  • Applying Application and Windows Updates
  • Lab: Resolving Issues Related to Operating Systems and Applications
Skills
  • Troubleshoot issues with application installation.
  • Troubleshoot issues with application operations.
  • Apply application and Microsoft Windows updates.
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Module 9: Resolving Performance-Related Issues
  • This module explains how to conduct proactive monitoring of your Microsoft Windows 7 computers to avoid performance-related problems. It also covers supporting users by optimizing Windows 7, and how to collect and interpret data that pertains to performance characteristics.
  • Configuring Performance Options in Windows 7
  • Monitoring Reliability and Performance
  • Overview of Event Viewer
  • Lab: Resolving Performance-Related Issues
Skills
  • Configure performance options in Windows 7.
  • Monitor reliability and performance of Windows 7 computers.
  • Use Event Viewer to identify and help resolve problems with Windows 7 computers.
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Module 10: Appendix A: Implementing a Troubleshooting Methodology
  • This supplementary material / optional Module covers the responsibilities of an enterprise desktop support technician (EDST), the benefits of developing a troubleshooting methodology, and the benefits of following the procedures laid down in that methodology.
  • Introduction to the Enterprise Desktop Support Technician Job Role
  • Overview of Troubleshooting Steps
Skills
  • Describe the job role of the EDST.
  • Describe the steps of a typical troubleshooting methodology.
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> Pre-Requisites
Before attending this course, students must have the following pre-requisites:
  • Knowledge of networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS).
  • Knowledge of Microsoft Active Directory principles and management.
  • Knowledge of Microsoft Windows Server 2008 fundamentals.
  • Knowledge of Microsoft Windows Client fundamentals.
  • Knowledge of using the Microsoft Office system (2010 or 2007).
  • Attended Course 6292: Installing and Configuring Windows 7 Client and Course 6420: Fundamentals of Windows Server 2008, or have equivalent knowledge.
> Purpose
After completing the course, students will be able to troubleshoot startup issues on a computer with Windows 7 installed; troubleshoot issues related to the application of Group Policy; troubleshoot issues related to hardware devices and device drivers; troubleshoot issues related to network connectivity; troubleshoot remote connectivity issues; troubleshoot user profile and logon script issues; troubleshoot issues related to security systems such as Encrypting File Systems (EFS), BitLocker, and file permissions; troubleshoot issues related to operating system features and applications; troubleshoot issues related to performance.