Niche
Lync Server 2013

Enterprise Voice and Online Services with Microsoft Lync Server 2013
(Microsoft Training Course: 20337) - 5 days - £1850 exc VAT

 Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov 
Birmingham Centre           23  
London (Tabernacle St) Centre EC2 11      20  07  02  
Manchester (Portland St) Centre  01   09   03  26   


> Target Audience
This course teaches how to design and configure enterprise voice in Microsoft Lync Server 2013 and Lync Online services. It is intended for IT Consultants and Telecommunications consulting professionals with at least three months experience designing, planning, deploying, and maintaining solutions for unified communications (UC) with particular emphasis on enterprise voice over Internet protocol (VOIP).
> Course outline
  1. Voice Architecture
  2. Configuring Basic Enterprise Voice Functionality
  3. Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013
  4. Voice Applications
  5. Configuring and Deploying Emergency Calling
  6. PSTN Integration
  7. Lync Server 2013 and Networking
  8. Phones and Devices
  9. Lync Online Configuration and Migration
  10. Quality of Experience
  11. Voice Resiliency


Module 1: Voice Architecture
  • Architecture and Server Roles
  • Voice Features of Lync Server 2013
  • Site Topologies
Skills
  • Describe the Enterprise Voice features and capabilities of Lync Server 2013.
  • Explain Enterprise Voice architecture and server roles of Lync Server 2013.
  • Define site topologies for an Enterprise Voice deployment.
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Module 2: Configuring Basic Enterprise Voice Functionality
  • Introduction to Lync Voice Routing
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • How to Design a Dial Plan
  • Lab: Preparing for Enterprise Voice
  • Analyzing the Existing Voice Infrastructure
  • Configuring the Topology for Enterprise Voice
  • Configuring Dial Plans and Normalization Rules
  • Configuring Voice Routes
  • Configuring Voice Policies and PSTN Usages
  • Configuring Number Manipulation on Trunks
  • Enabling Users for Enterprise Voice
  • Verifying and Testing Normalization Rules
  • Testing Trunk Routing and Translation Rules
  • Configuring Inter-Trunk Routing
Skills
  • Create phone number normalization rules based on enterprise dialing habits.
  • Define enterprise voice topology by using Topology Builder.
  • Design and configure a dial plan.
  • Configure voice policies and routes.
  • Manage voice features for users.
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Module 3: Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013
  • Overview of Exchange 2013 Unified Messaging
  • Integrating Unified Messaging with Lync Server 2013
  • Lab: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013
  • Configuring Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice
  • Configuring Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging
  • Testing and Verifying Integration
Skills
  • Understand how Lync Server 2013 integrates with Exchange Server 2013 UM.
  • Plan for Exchange Server UM requirements.
  • Configure Lync Server 2013 to work with Exchange Server 2013 UM.
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Module 4: Voice Applications
  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • PSTN Conferencing
  • Overview of Response Group Services
  • Implementing Response Group Services
  • Lab: Implementing Enterprise Voice Applications
  • Configuring Call Park
  • Configuring the Unassigned Number Feature
  • Verifying Call Park Service and Unassigned Number Feature
  • Configuring Agent Groups and Queues
  • Configuring Workflows
  • Configuring the Response Group Service Behavior
  • Configuring Dial-In Conferencing
  • Verifying Dial-In Access Configuration
Skills
  • Describe the purpose of Call Park.
  • Explain the Unassigned Number feature.
  • Describe PSTN conferencing.
  • Describe Response Group Services.
  • Describe the components of Response Group Services.
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Module 5: Configuring and Deploying Emergency Calling
  • Introducing Location Information Server
  • Overview of Setup and Call Flow
  • Designing Location Policies
  • Implementing LIS
  • Address Discovery
  • User Experience
  • Lab: Configuring LIS for Emergency Calling and Enhanced 9-1-1
  • Creating Emergency Routes and PSTN Usages
  • Configuring Number Manipulation on Trunks for Emergency Numbers
  • Defining LIS Locations
  • Experiencing LIS Features
  • Creating E9-1-1 Gateway Configuration
  • Verifying Emergency Calling through the E9-1-1 Gateway
  • Creating an Alternate Local Path for Emergency Calls
Skills
  • Describe and configure LIS.
  • Understand how to set up and implement E9-1-1.
  • Design Location policies for an E9-1-1 implementation.
  • Understand how location discovery works.
  • Describe the process when a user makes an emergency call.
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Module 6: PSTN Integration
  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability
Skills
  • Connect Lync to the PSTN.
  • Implement M:N interworking routing.
  • Define a reliable route for calls by using the PSTN.
  • Identify Auxiliary Calling Information passed during call forwarding.
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Module 7: Lync Server 2013 and Networking
  • Planning for Media Requirements
  • Call Admission Control
  • Planning for Call Admission Control
  • Media Bypass
  • Lab: Implementing Call Admission Control
  • Configuring CAC Components
  • Verifying Bandwidth Policy Application
Skills
  • Enable Lync Server 2013 for QoS.
  • Enable Call Admission Control.
  • Create network inter-site policies.
  • Enable media bypass.
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Module 8: Phones and Devices
  • Introduction to Phones and Devices
  • Device Deployment
  • Lync Server 2013 Phone Management
  • Analog Device Support
Skills
  • Understand the differences between the different types of Lync phones.
  • Recommend phones for information workers, conference rooms and common areas.
  • Set up, configure, and manage Lync Phone Edition and compatible devices.
  • Configure voice policies for common area phones.
  • Deploy and support analog phone devices.
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Module 9: Lync Online Configuration and Migration
  • Office 365 Architecture
  • Deploying Lync Online
  • Lync Hybrid Scenarios
  • Lab: Deploying Lync Online
  • Implementing Identity Management with Office 365
  • Deploying and Configuring a Lync Edge Server
  • Configuring a Hybrid Deployment of the New Lync Server
Skills
  • Deploy Lync Online.
  • Synchronize on-premises Active Directory and Microsoft Online Services Directory using Microsoft Online Services Directory Synchronization tool.
  • Describe options for deploying Lync in a hybrid environment.
  • Configure Lync split domain.
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Module 10: Quality of Experience
  • Voice Quality Concepts
  • Exploring Lync Monitoring Server Components
  • Exploring Lync Monitoring Server Reports
  • RTP and RTCP Collected Information
  • Lab: Exploring Monitoring Server Reports
  • Reviewing Per-to-Peer Session Detail Reports
  • Reviewing Call Detail Reports
Skills
  • Understand requirements for installing Monitoring server.
  • Identify different built-in reports.
  • Describe each matrix available in the reports.
  • Review Quality of Service reports.
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Module 11: Voice Resiliency
  • Voice Resiliency in Lync Server 2013
  • Lync Pool Resilience
  • Branch Office Resilience
  • Lab: Implementing Voice Resiliency in Lync Server 2013
  • Configuring a Survivable Branch Server
  • Testing and Verifying Branch Office Resiliency with a WAN
  • Testing and Verifying Branch Office Resiliency with a Pool
  • Testing and Verifying Branch Office Resiliency with an SBA
  • Testing and Verifying Central Site Voice Resiliency
Skills
  • Understand the resiliency challenges related to Lync Enterprise Voice.
  • Describe the different Lync Server 2013 features that improve voice resiliency.
  • Design and deploy Branch office resiliency improvements.
  • Understand client behaviour for different outage scenarios.
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> Pre-Requisites
Before attending this course, students must have:
  • Minimum of two years of experience with Microsoft Lync technologies or similar system.
  • Completed Course 20336.
  • Experience deploying Lync clients, including end user and common area devices.
  • Familiarity with security, networking and high availability concepts.
  • Experience with monitoring and troubleshooting on Windows Server.
  • Understanding of AD DS.
  • Experience managing an application remotely using Windows PowerShell 2.0 or newer.
> Purpose
After completing this course, students will be able to design a resilient enterprise voice solution; design and configure network services for Lync 2013; configure Lync Server 2013 voice features; implement emergency voice services; plan and configure a Lync Online or hybrid solution.