After completing the course, students will be able to describe how Microsoft Dynamics CRM 2013 is extended; use common methods to access system and custom entities; execute queries in the Microsoft Dynamics CRM database; explain how the Organization Service web service interacts with Microsoft Dynamics CRM metadata; develop custom workflow activities; debug custom workflow activity code and use declarative workflows; use Plug-ins to extend the functionality of events for any entity in Microsoft Dynamics CRM 2013; understand the integration between Windows Azure with Microsoft Dynamics CRM 2013; use the built-in features of the Microsoft Dynamics CRM application; add custom buttons, menu items and modifications to the navigation areas; add custom web content to CRM forms; use web resources to enable the storage of shared blocks of code or resources for reuse across the Microsoft Dynamics CRM web application.