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CRM2013

Customization and Configuration in Microsoft Dynamics CRM 2013
(Microsoft Training Course: 80542) - 3 days - £1425 exc VAT

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Bristol Centre 05  21          
London International House Centre E1W   07 04         
London Middlesex Street Centre E129             


> Target Audience
This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. It is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software.
> Course outline
  1. Introduction to Customizing Microsoft Dynamics CRM 2013
  2. Building a Security Model in Microsoft Dynamics CRM 2013
  3. Customizing Entities
  4. Customizing Fields
  5. Managing Relationships
  6. Customizing Forms
  7. Configuring Business Rules
  8. Customizing Views
  9. Customizing Charts and Dashboards
  10. Additional Security Options
  11. Business Process Flows


Module 1: Introduction to Customizing Microsoft Dynamics CRM 2013
  • Customization or Development?
  • Microsoft Dynamics CRM Solutions
  • Introduction to Entity Customization
  • Lab: Create a Solution and publisher
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Module 2: Building a Security Model in Microsoft Dynamics CRM 2013
  • Introduction to Business Units
  • Overview of Security Roles
  • User Management Overview
  • Team Management Overview
  • Teams and Sharing
  • Manage Security Roles for Users and Teams
  • Lab: Configure Security Roles
  • Lab: Configure User Access
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Module 3: Customizing Entities
  • Entity Customization Concepts
  • Create a Custom Entity
  • Additional Entity Properties
  • Modifying the Configuration of an Entity
  • Lab: Create Custom Entities
  • Lab: Create a Custom Activity Entity
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Module 4: Customizing Fields
  • Field Data Types
  • Field Display Formats
  • Field Properties
  • Customize Existing Fields
  • Configure Option Sets
  • Status and Status Reason Fields
  • Delete Fields
  • Lab: Create and Modify a Global Option Set
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Module 5: Managing Relationships
  • Types of Entity Relationships
  • Create Entity Relationships
  • 1:N Relationship Behaviour
  • Field Mappings in 1:N Relationships
  • Connections and Connection Roles
  • Lab: Create New Relationships
  • Lab: Customize Relationship Mappings
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Module 6: Customizing Forms
  • Form Customization Overview
  • Create and Modify Forms
  • Quick Create and Quick View Forms
  • Manage Multiple Forms
  • Mobile Clients
  • Lab: Modify Form Layout and Add Fields
  • Lab: Create a Role-Based Form for the Competitor entity.
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Module 7: Configuring Business Rules
  • Configure Business Rules
  • Lab: Create a Business Rule
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Module 8: Customizing Views
  • View Customization Concepts
  • System Views
  • Create Custom Views
  • Remove Unwanted Views
  • Lab : Modify a Quick Find View
  • Lab : Create Custom Views
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Module 9: Customizing Charts and Dashboards
  • Create and Modify Charts
  • Export and Import Charts
  • Create and Modify Dashboards
  • Lab : Create a Custom Chart
  • Lab : Create a Dashboard
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Module 10: Additional Security Options
  • Field Security
  • Access Team Templates
  • Auditing Overview
  • Lab : Configure Field Security
  • Lab : Create and Configure an Access Team Template
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Module 11: Business Process Flows
  • Business Process Flows
  • Lab : Create a Multi-Entity Business Process Flow
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> Pre-Requisites
Before attending this course, students must have the following pre-requisites:
  • A working knowledge of how to use Microsoft Dynamics CRM 2013.
  • A basic understanding of Microsoft SQL Server and relational database functionality.
  • Completed Microsoft Dynamics CRM 2013 applications training.
> Purpose
After completing this course, students will be able to design and implement strategies for the creation of Business Units and Security Roles; configure Microsoft Dynamics CRM Users and Teams; describe the principles of customizing the system; create and configure fields for both custom and system entities; create and configure custom entities, including standard and activity entities; design, create and configure relationships between entities; create and configure Views, Charts and Forms for both system and custom entities; implement Field Security and Access Team Templates in Microsoft Dynamics CRM; design, create and configure Solutions in Microsoft Dynamics CRM; design, create and configure Business Rules and Business Process Flows to guide users through their work.