This fast-track course has now been updated to a B version, with the content taken from the Microsoft Official Curriculum for CRM 2011. This course includes content from the following courses: 80290, 80291,80292, 80293 & 80294. Whilst this course briefly covers CRM Workflow and CRM Reporting, these topics are covered in far more depth in courses 80444 and 80445. The course package includes on scheduled classes the Microsoft one-time exams MB2-866 & MB2-868, which may be taken either at the end of the course or at any time within 18 months of attending the training course. Please contact F1 for quote for exams to be included for Onsite classes. In advance of the course we will send you an Introduction to CRM 2011 section to help you become familiar with Microsoft CRM. F1’s CRM trainers advise that the MB2-868 exam should only be tackled at the end of the course if students have prior knowledge of using Microsoft Dynamics CRM. However, should you prefer not to purchase the exams with the training, discuss discount options with your Sales Representative. As this is a fast-track course, students should expect longer days and shorter lunch breaks, in order to complete all of the content and exams. In advance of the course we will send you a short eBook called' Introduction to CRM 2011' which we ask you to read prior to attending the course to help you become familiar with the terms relating to Microsoft CRM.