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Windows Vista

Supporting Windows Vista and Applications in the Enterprise
(Microsoft Training Course: 5118) - 5 days - £2640 exc VAT

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> Target Audience
This course provides students with the knowledge and skills to support the Windows Vista operating system and applications in the Enterprise. It is intended for enterprise-level IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues.
> Course outline
  1. Installing Windows Vista in an Enterprise Environment
  2. Troubleshooting the Windows Vista Boot Process and System Services
  3. Troubleshooting Networks
  4. Managing Windows Vista Desktop Systems
  5. Configuring and Managing User Data and Profiles
  6. Maintaining and Monitoring Windows Vista Desktops
  7. Securing Windows Vista Desktops
  8. Securing Data on Windows Vista
  9. Securing Windows Vista Networks
  10. Supporting Remote Users
  11. Troubleshooting Operating System and Application Installations
  12. Troubleshooting Hardware
Supplementary Information This course has been updated to Version B and has been extended from 3 to 5 days, with title and content changes. It combines Courses 5118A and 5119A. This course is preparation for the Professional level exam 70-622 (Microsoft Desktop Support - Enterprise).
Module 1: Installing Windows Vista in an Enterprise Environment
  • This module describes the methods used to install Windows Vista in an Enterprise environment.
  • Preparing for Windows Vista Deployment
  • Backing Up the User State
  • Automating a Windows Vista Installation
  • Creating and Deploying Images
  • Windows Deployment Services Overview
  • Lab: Preparing for Vista Deployment
  • Lab: Deploying Windows Vista
Skills
  • Prepare for Windows Vista deployment.
  • Back up the User State.
  • Automate a Windows Vista installation.
  • Create and deploy images.
  • Describe Windows Deployment Services (WDS).
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Module 2: Troubleshooting the Windows Vista Boot Process and System Services
  • This module describes how to troubleshoot the Windows Vista boot process.
  • Windows Vista Recovery Environment Overview
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services
  • Lab: Configuring and Troubleshooting the Windows Vista Startup Process
Skills
  • Describe the Windows Vista startup process and recovery options.
  • Configure and troubleshoot startup settings.
  • Troubleshoot operating system services.
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Module 3: Troubleshooting Networks
  • This module explains how to configure and troubleshoot network connections.
  • Determining Network Settings
  • Troubleshooting Network Connections
  • Lab: Troubleshooting Networks
Skills
  • Obtain information to help troubleshoot your networks.
  • Explain how to use the Network Diagnostics Framework to troubleshoot network problems.
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Module 4: Managing Windows Vista Desktop Systems
  • This module describes how to identify and perform tasks to manage Windows Vista desktop systems.
  • Windows Vista Desktop Management Overview
  • Group Policy in Windows Vista
  • Using Group Policy to Manage Desktops and Applications
  • Using Group Policy Preferences to Manage Windows Vista
  • Troubleshooting Group Policy
  • Windows Remote Management Service
  • Lab: Planning and Configuring Group Policy
  • Lab: Managing Windows Vista Desktop Systems
Skills
  • Describe desktop management.
  • Describe Group Policy in Windows Vista.
  • Use Group Policy to configure desktops and applications.
  • Manage Windows Vista using Preferences.
  • Troubleshoot Group Policy.
  • Use WinRM to configure remote computers.
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Module 5: Configuring and Managing User Data and Profiles
  • This module explains how to manage user profiles and data for Windows Vista portable and desktop computers.
  • Windows Vista User Profiles Overview
  • Implementing Folder Redirection
  • Configuring Offline Profiles
  • Working with Shadow Copies
  • Lab: Configuring and Managing User Data Profiles
Skills
  • Describe user profiles in Windows Vista.
  • Implement folder redirection.
  • Configure offline files.
  • Enable and configure shadow copies.
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Module 6: Maintaining and Monitoring Windows Vista Desktops
  • This module explains how to perform tasks to maintain and optimize Windows Vista performance and health.
  • Maintaining Software Updates
  • Monitoring Reliability and Performance
  • Event Viewer Overview
  • Configuring Windows Task Scheduler
  • Lab: Maintaining and Monitoring Windows Vista Desktops
Skills
  • Configure software.
  • Use the Performance and Reliabillity Monitor.
  • Use Event Viewer.
  • Configure Windows Task Scheduler.
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Module 7: Securing Windows Vista Desktops
  • This module describes how to configure and troubleshoot Windows Vista security settings.
  • Windows Vista Security Overview
  • Configuring User Account Control
  • Troubleshooting Authentication Issues
  • Implementing Windows Defender
  • Securing Internet Explorer
  • Configuring Antivirus with Microsoft Forefront
  • Lab: Securing Windows Vista Desktops
Skills
  • Describe the Windows Vista security features.
  • Configure and troubleshoot User Account Control settings.
  • Troubleshoot the authentication process.
  • Configure Windows Defender to help protect against malicious software.
  • Configure security-related settings in Windows Internet Explorer 7.
  • Configure Microsoft Forefront to provide antivirus protection.
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Module 8: Securing Data on Windows Vista
  • This module describes different methods for providing security for data on Windows Vista desktops.
  • Using Permissions to Share and Secure Data
  • Configuring EFS
  • Configuring BitLocker Drive Encryption
  • Lab: Securing Data on Windows Vista
Skills
  • Describe how to secure and share data using permissions.
  • Configure the Encrypting file Systems (EFS).
  • Configure Windows BitLocker Drive Encryption.
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Module 9: Securing Windows Vista Networks
  • This module explains how to configure security for Windows Vista networking.
  • Network Access Protection Overview
  • Securing Wireless Networks
  • Implementing Windows Firewall
  • Configuring IPsec
  • Lab: Securing Windows Vista Networks
Skills
  • Describe Network Access Protection (NAP).
  • Secure a wireless network.
  • Implement Windows Firewall.
  • Configure Internet Protocol security (IPsec).
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Module 10: Supporting Remote Users
  • This module explains how to configure remote access methods.
  • Configuring VPN Connections
  • Using Remote Desktop
  • Using Remote Assistance
  • Lab: Supporting Remote Users
Skills
  • Configure VPN connections.
  • Use Remote Desktop.
  • Use Remote Assistance.
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Module 11: Troubleshooting Operating System and Application Installations
  • This module explains how to perform troubleshooting techniques related to the operating system and applications.
  • Troubleshooting the Operating System
  • Troubleshooting the Application Installation
  • Lab: Troubleshooting Operating System and Application Installations
Skills
  • Identify and use operating system troubleshooting techniques.
  • Identify and use application installation troubleshooting techniques.
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Module 12: Troubleshooting Hardware
  • This module explains how to troubleshoot hardware failures.
  • Troubleshooting Hardware Overview
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Troubleshooting Printing in Windows Vista
  • Lab: Troubleshooting Hardware
Skills
  • Identify basic hardware-related issues.
  • Determine problems related to hardware failures.
  • Determine problems that are caused by device drivers.
  • Identify the recovery options for computers protected by BitLocker.
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> Pre-Requisites
Before attending this course, students must have the following pre-requisites:
  • Experience installing Windows operating systems.
  • Experience running commands from a command window.
  • Familiarity with hardware and devices.
  • Basic TCP/IP knowledge.
  • Basic networking knowledge.
  • Basic Windows and Active Directory knowledge.
  • Application fundamentals, such as how a client communicates with the server in client/server applications.
  • Experience reviewing logs.
> Purpose
After completing the course, students will be able to install Windows Vista in an Enterprise; describe and troubleshoot the Windows Vista boot process; configure and troubleshoot network connections; manage Windows Vista desktop systems; manage user profiles and data for Windows Vista portable and desktop computers; maintain and monitor Windows Vista performance and health; configure and troubleshoot Windows Vista Security feature settings; configure security settings to protect data on Windows Vista desktops; configure security for Windows Vista networks; configure Windows Vista to support remote users; troubleshoot operating system and application issues; troubleshoot hardware on Windows Vista computers; manage applications using Group Policy.
> Supplementary Information
This course has been updated to Version B and has been extended from 3 to 5 days, with title and content changes. It combines Courses 5118A and 5119A. This course is preparation for the Professional level exam 70-622 (Microsoft Desktop Support - Enterprise).
> EXAMS