After completing the course, students will be able to describe the implementation model that supports Microsoft Dynamics Sure Step; describe the structure, organization, and components of Microsoft Dynamics Sure Step; use Microsoft Dynamics Sure Step; use the project management strategies, tools, and templates in Microsoft Dynamics Sure Step to manage a successful engagement; customize Microsoft Dynamics Sure Step to incorporate partner-specific methodologies, templates, and tools; describe how Microsoft Dynamics Sure Step supports different types of implementation scenarios.