Microsoft Certified Desktop Support
Technician (MCDST)
From £1,645
SEE OUR SPECIAL OFFER!
What is a MCDST?
The Microsoft Certified Desktop Support Technician (MCDST) on Microsoft
Windows XP is an entry level certification that validates the fundamental
skills needed to enter the IT industry as a support desk professional.
MCDST certification demonstrates valuable troubleshooting expertise with
the Windows Desktop Operating System to employers and clients. It provides a
framework for learning the skills that support technicians need. As a
desktop support technician , you will use excellent customer service skills,
educate users, and solve hardware or software operation and application
problems on the desktop. You will learn valuable skills and best practices
consistent with IT Infrastructure Library (ITIL) and Microsoft Operation
Framework (MOF) foundational operations.
Technicians who use Windows Vista should consider the new credentials:
An upgrade route is shown below for an existing MCDST to obtain the
MCITP: Enterprise Support Technician.
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The Benefits of Using F1 to
Certify
F1 Computing, a Microsoft Gold Certified Partner, has been a training
company for over 17 years and uses this expertise to ensure that its
training clients have both the theoretical knowledge supplied by Microsoft
Official Curriculum and the practical knowledge that its certified trainers
can give.
Call 0800 169 1890 for a detailed quotation customised to your specific
requirements.
F1 knows that sometimes some of the material on a course is difficult to
get to grips with. To help delegates pass MCP exams, F1 allows MCDST package
delegates to re-sit any course if they feel it will help them pass their MCP
exam. Call for more details.
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How to Obtain a MCDST Certification
Microsoft Certified Desktop Support Technician credential proves that you
have the skills to successfully support end-users and to successfully
troubleshoot desktop environments that are running the Microsoft Windows
operating system.
MCDST candidates must to pass two core technology exams that provides a
valid and reliable measure of technical proficiency and expertise in desktop
support. There are no electives on this certification route.
|
Required Exams (2) |
70-271:
Supporting Users and Troubleshooting a Microsoft Windows XP
Operating System |
| 70-272:
Supporting Users and Troubleshooting Desktop Applications on a
Microsoft Windows XP Operating System |
|
Courses |
2261:
Supporting Users Running the Microsoft Windows XP Operating System |
|
2262: Supporting Users Running Applications on a
Microsoft Windows XP Operating System |
| Classroom Days |
5 |
Discount
(on Retail Price) |
20% |
| YOU PAY |
£1,670 |
What's included? |
| PDF of Route |
4 Pages |
To get more information about how to prepare for each exam, please visit the
Microsoft Learning section for a list of links to suggested courses,
preparation guides, exam study guides and practice exams.
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Upgrade Your MCDST Certification to
MCITP: Enterprise Support Technician
Microsoft Certified Desktop Support Technician credential proves that you
have the skills to successfully support end-users and to successfully
troubleshoot desktop environments that are running the Microsoft Windows
operating system.
MCDST candidates must to pass two core technology exams that provides a
valid and reliable measure of technical proficiency and expertise in desktop
support. There are no electives on this certification route.
| Required Exam
(1) |
70-621:
PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support |
|
Courses |
5118:
Maintaining and Troubleshooting Windows Vista Computers |
|
5119: Supporting the Windows Vista Operating
System and Applications |
| Classroom Days |
5 |
Discount
(on Retail Price) |
20% |
| YOU PAY |
£1,560
|
What's included? |
| PDF of Route |
4 Pages |
Details of other MCITP Certifications are available on our
MCITP web page.
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What's Included in F1's MCDST
Certification Package?
As a Microsoft Gold Certified Partner for Learning Solutions, F1 is well
placed to train its clients on technologies such as Windows XP, and
certification routes.
Our MCDST Certification package includes the following:
- Microsoft Official Curriculum manual for each course.
- Microsoft Exams stated in the route.
- Refreshments and Lunches whilst at our training centres.
- Ongoing support from a qualified Microsoft Certified Trainer.
- FREE re-sits on any courses you have attended.
- SPECIAL OFFER! Until 31/12/10, F1
prices will also include award-winning Transcender exam preparation
software for the exams on the route.
All F1 Certification Routes are valid for a period of 18 months from the
date of order.
All prices are subject to VAT, if applicable.
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