Microsoft Certified Desktop Support
Technician (MCDST)
From £2,070
What is a MCDST?
The Microsoft Certified Desktop Support Technician (MCDST) on Microsoft
Windows XP is an entry level certification that validates the fundamental
skills needed to enter the IT industry as a support desk professional.
MCDST certification demonstrates valuable troubleshooting expertise with
the Windows Desktop Operating System to employers and clients. It provides a
framework for learning the skills that support technicians need. As a
desktop support technician , you will use excellent customer service skills,
educate users, and solve hardware or software operation and application
problems on the desktop. You will learn valuable skills and best practices
consistent with IT Infrastructure Library (ITIL) and Microsoft Operation
Framework (MOF) foundational operations.
Technicians who use Windows 7 or Windows Vista should consider the new credentials:
An upgrade route is shown below for an existing MCDST to obtain the
MCITP: Enterprise Support Technician.
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The Benefits of Using F1 to
Certify
F1 Computing, a Microsoft Gold Certified Partner, has been a training
company for over 17 years and uses this expertise to ensure that its
training clients have both the theoretical knowledge supplied by Microsoft
Official Curriculum and the practical knowledge that its certified trainers
can give.
F1 has two certification options, a 'training only' package and an 'all
in' package. The 'training only' option means that you only pay for
the discounted certification training up-front; exams and practice tests
(if required) will bear an additional cost. The 'all in' option has
everything in one discounted payment, meaning fewer purchase orders and
business plans for your certification. For more details of what is
included in each of the packages, please go
here.
F1 knows that sometimes some of the material on a course is difficult
to get to grips with. To help delegates pass MCP exams, F1 allows
certification
package delegates to re-sit any course if they feel it will help them pass
their MCP.
Call F1 now on 0800 169 1890 for a detailed quotation
customised to your specific requirements.
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How to Obtain a MCDST Certification
Microsoft Certified Desktop Support Technician credential proves that you
have the skills to successfully support end-users and to successfully
troubleshoot desktop environments that are running the Microsoft Windows
operating system.
MCDST candidates must to pass two core technology exams that provides a
valid and reliable measure of technical proficiency and expertise in desktop
support. There are no electives on this certification route.
PLEASE NOTE: The exams for this certification will retire on
30/06/11.
|
Required Exams (2) |
70-271:
Supporting Users and Troubleshooting a Microsoft Windows XP
Operating System |
| 70-272:
Supporting Users and Troubleshooting Desktop Applications on a
Microsoft Windows XP Operating System |
|
Courses |
2261:
Supporting Users Running the Microsoft Windows XP Operating System |
|
2262: Supporting Users Running Applications on a
Microsoft Windows XP Operating System |
| Classroom Days |
5 |
| PDF of Route |
4 Pages |
| YOU PAY |
£2,070
TRAINING ONLY |
|
£2,360 ALL IN
PACKAGE |
To get more information about how to prepare for each exam, please visit the
Microsoft Learning section for a list of links to suggested courses,
preparation guides, exam study guides and practice exams.
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Upgrade Your MCDST Certification to
MCITP: Enterprise Support Technician
Microsoft Certified Desktop Support Technician credential proves that you
have the skills to successfully support end-users and to successfully
troubleshoot desktop environments that are running the Microsoft Windows
operating system.
MCDST candidates must to pass two core technology exams that provides a
valid and reliable measure of technical proficiency and expertise in desktop
support. There are no electives on this certification route.
PLEASE NOTE: The exam for this certification upgrade will retire
on 31/03/11.
| Required Exam
(1) |
70-621:
PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support |
Details of other MCITP Certifications are available on our
MCITP web page.
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What's Included in F1's MCDST
Certification Package?
As a Microsoft Gold Certified Partner for Learning Solutions, F1 is well
placed to train its clients on technologies such as Windows XP, and
certification routes.
TRAINING ONLY Certification packages include the
following:
- Microsoft Official Curriculum manual for each course.
- Refreshments and Lunches whilst at our training centres.
- Ongoing support from a qualified Microsoft Certified Trainer.
- FREE re-sits on any courses you have attended.
ALL IN Certification packages include the
following:
- Microsoft Official Curriculum manual for each course.
- Additional Training Materials (such as books or e-learning), if
applicable
- Refreshments and Lunches whilst at our training centres.
- Ongoing support from a qualified Microsoft Certified Trainer.
- FREE re-sits on any courses you have attended.
- Microsoft Exams stated in the route (value = £99 plus VAT per
exam).
- Award-winning
Transcender exam preparation software for the exams on the route
(value = approx £75 plus VAT per practice test).
All F1 Certification Routes are valid for a period of 18 months from
the date of order.
All prices are subject to VAT, if applicable.
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