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Microsoft Dynamics applications optimise strategic business processes across customer management, financial management, analytics, project management, supply chain management, e-commerce, manufacturing and retail management. Microsoft Dynamics CRM provides a unified view of customer information and interactions through integrated sales, marketing, and customer service features. This approach enables organizations to share information, accelerate sales, identify new revenue opportunities, and deliver more consistent customer service. Get Certified in Microsoft CRM in just 3, 5, 7 or 10 days flat with F1 Fast-Track courses.