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Module 1: A Troubleshooting Methodology
- This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization.
- Overview of a Troubleshooting Methodology
- Overview of Troubleshooting Stages
- Troubleshooting Component Areas
- Lab: Preparing for Remote Troubleshooting
Skills
- Describe what a troubleshooting methodology is and its role in an enterprise.
- Identify the users of the troubleshooting methodology.
- Identify the most important troubleshooting component areas.
- Determine issues that directly affect the troubleshooting process.
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Module 2: Troubleshooting Operating Systems
- This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.
- Overview of the Windows Vista Startup Process
- Troubleshooting the Windows Vista Startup Process with WinRE
- Troubleshooting Operating System Services
- Lab: Troubleshooting the Operating System
Skills
- Identify the available recovery options in Windows Vista.
- Determine the capabilities of each recovery option.
- Troubleshoot operating system services.
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Module 3: Troubleshooting Hardware
- This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.
- Overview of Troubleshooting Hardware
- Dealing with Physical Failures
- Dealing with Device Driver Failures
- Troubleshooting Print Devices
- Troubleshooting BitLocker Protected Computers
- Lab : Troubleshooting Hardware
Skills
- Identify basic types of hardware related troubleshooting problems.
- Determine problems related to hardware failures.
- Determine problems that are caused by device drivers.
- Identify the recovery options for computers protected by BitLocker.
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Module 4: Troubleshooting Networks
- This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
- Determining Network Settings
- How to Troubleshoot Network Connections
- Lab : Troubleshooting Networks
Skills
- Obtain information to help in the network troubleshooting process.
- Explain how to use Network Diagnostics Framework to troubleshoot network problems.
- Identify the solutions to common network problems.
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Module 5: Troubleshooting Security Issues
- After completing this module, students will be able to troubleshoot issues that are caused by security related configurations such as User Account Control (UAC) and Windows Firewall.
- Overview of User Account Control
- Troubleshooting User Account Control
- Troubleshooting Windows Firewall
- Troubleshooting Windows Defender
- Lab : Troubleshooting Security Related Issues
Skills
- Explain the UAC architecture.
- Apply best practices for working with UAC.
- Troubleshoot UAC related problems.
- Troubleshoot Windows Firewall related issues.
- Configure Windows Firewall via group policy.
- Troubleshoot Windows Defender related issues.
- Configure Windows Defender by using group policy.
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Module 6: Troubleshooting Applications
- After completing this module, students will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista.
- Overview of Application Troubleshooting
- Web Application Troubleshooting
- Lab : Troubleshooting Applications
Skills
- Troubleshoot Windows application problems.
- Troubleshooting Web application problems.
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Module 7: Maintaining and Optimizing Windows Vista
- After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
- Maintaining Windows Vista
- Optimizing Windows Vistas Performance
- Monitoring Windows Vista
- Lab : Maintaining and Optimizing Windows Vista
Skills
- Identify Windows Vista maintenance tasks.
- Identify Windows Vista optimization tools.
- Explain the Windows Vista monitoring process.
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Exams:
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Price Options ex VAT:
Classroom Training
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Distance Learning
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eLearning Options
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Book Learning
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£
1050
(€1491)
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£
674.00
(€957)
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No Books Supported for Course at present
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Call Free on 0800 169 1890
Print 2 Page Flyer
Last Modified 01 May 2008
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