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Module 1: Introduction to MOF

  • This module provides insights into the business context of and the reasons for MOF's development. It then gives a brief overview of MOF and how it approaches the challenges that faced it.
  • Challenges Facing IT and IT Operations
  • Overview of MOF
Skills
  • Describe the major challenges now facing IT.
  • Describe the MOF approach to service management.
Top

Module 2: Building on ITIL

  • This module provides a high-level overview of the Information Technology Infrastructure Library (ITIL). ITIL is considered the most consistent and comprehensive documentation of best practice for IT service management in the world.
  • Overview of ITIL
  • How MOF Builds on ITIL
Skills
  • Explain what ITIL is.
  • Describe how MOF builds on ITIL.
Top

Module 3: MOF Process Model

  • This module presents the MOF Process Model. It provides an overview of the quadrants, their associated operations management reviews (OMRs), and service management functions (SMFs). It also describes key principles and underlying concepts.
  • Introduction to the MOF Process Model
  • Changing Quadrant
  • Operating Quadrant
  • Supporting Quadrant
  • Optimizing Quadrant
Skills
  • Describe the basics of the MOF Process Model.
  • Describe the four quadrants in the MOF Process Model, and the mission of service for each quadrant.
Top

Module 4: MOF Team Model

  • This module is an overview of the MOF Team Model. It describes the principles of a successful team and shows the seven different team role clusters and their goals for success. The module also illustrates how the Team Model is connected with the Process Model and discusses the need for strong communication in a team.
  • Introduction to Team Models
  • MOF Team Model
  • MOF Team Role Clusters
Skills
  • Identify the seven MOF Team Model role clusters.
  • Describe the quality goals, responsibilities, and competencies of each role cluster.
  • Describe how roles map to role clusters and align with team goals.
  • Explain the importance of communication.
  • Describe how the MOF Team Model and the MOF Process Model are integrated.
Top

Module 5: MOF Risk Management Discipline

  • This module provides a brief background on why operations needs risk management and why traditional risk management methods are insufficient. It explains how MOF embeds risk management in all stages in order to address these issues. It also describes the standard MOF Risk Management Discipline.
  • Why MOF Embeds Risk Management
  • MOF Risk Management Process
Skills
  • Explain why the importance of risk management is increasing.
  • Explain why and how MOF embeds risk management in all SMFs, roles, and reviews.
Top

Module 6: Course Summary

  • This module reviews the key concepts from the course, and provides next steps and resource locations for learning more about MOF.
  • Review
Skills
  • Review the major learning points for each module.
Top

Exams:

  • There are no exams directly associated with this course

Price Options ex VAT:

Classroom Training
?		 Distance Learning
?		 eLearning Options
?		 Book Learning
?
£ 790
(€1138) 		£ 449.00
(€647) 		- No Books Supported for Course at present

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Last Modified 04 August 2008