Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging
(Microsoft Training Course: 10508) - 3 days - £1425 exc VAT

This course provides students with the knowledge and skills to plan and manage Microsoft Exchange 2010 Unified Messaging (UM) deployments. It is intended for IT professionals who have a prior understanding of Exchange Server 2007 Unified Messaging features and functionality.

1. Overview of Exchange 2010 Unified Messaging
2. Exchange 2010 Unified Messaging Architecture
3. Exchange 2010 Unified Messaging Setup and Language Support
4. Upgrading Exchange Server 2007 to Exchange 2010 Unified Messaging
5. Call Answering Rules
6. Voice Mail Preview
7. Protected Voice Mail
8. Message Waiting Indicator
9. Faxing with Exchange 2010 Unified Messaging
10. Integrating Office Communications Server 2007 R2 with Exchange 2010 Unified Messaging

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Module 1: Overview of Exchange 2010 Unified Messaging

• This module provides an introduction to new features introduced in the Exchange 2010 Unified Messaging service, with particular attention to the new Arbitration Mailbox feature and improved name resolution.
• Introduction to Exchange 2010 Unified Messaging
• Overview of Changes to Unified Messaging in Exchange 2010
• Arbitration Mailbox
• Improved Name Resolution

Skills

• Describe the new and enhanced UM features in Exchange 2010.
  
• Explain the benefits of these new features.
  
• Describe the purpose of the new Arbitration Mailbox feature in Exchange 2010.
  
• Explain how name resolution has been improved in Exchange 2010.
  

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Module 2: Exchange 2010 Unified Messaging Architecture

• This module describes the overall Exchange 2010 architecture and the role of the Unified Messaging system within this architecture.
• Exchange 2010 Unified Messaging Server Topologies
• Exchange 2010 Unified Messaging Logical Design
• Exchange 2010 Unified Messaging Server Capacity Planning
• Exchange 2010 Unified Messaging Availability
• VoIP Gateway Capacity Planning and Ports Calculation
• Exchange 2010 Unified Messaging Audio Codecs

Skills

• Explain the role of the Unified Messaging server in the overall Exchange 2010 architecture.
  
• Describe the various UM server topologies that can be deployed.
  
• Plan your UM server implementation to meet your capacity needs.
  
• Plan your UM server implementation to meet your availability needs.
  
• Explain the role of audio codecs in an Exchange 2010 Unified Messaging solution.
  
• Describe key components of the Exchange 2010 Unified Messaging logical design.
  

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Module 3: Exchange 2010 Unified Messaging Setup and Language Support

• This module explains the changes in Unified Messaging server Setup in Exchange 2010.
• Changes in Exchange 2010 Unified Messaging Setup
• Installing the Exchange 2010 Unified Messaging Server Role
• Internationalization
• Lab: Installing a Language Pack
• Lab: Removing a Language Pack

Skills

• Describe changes to UM server setup in Exchange 2010.
  
• Explain what has changed in language support between Exchange Server 2007 and Exchange 2010 Unified Messaging.
  
• Install and remove additional language packs.
  
• Describe the impact of removing a language pack that is currently being used by a dial plan.
  
• Troubleshoot basic language pack-related issues.
  

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Module 4: Upgrading Exchange Server 2007 to Exchange 2010 Unified Messaging

• This module explains the different scenarios for upgrading from an existing Exchange Server 2007 Unified Messaging environment to an Exchange 2010 Unified Messaging environment.
• Upgrade Requirements and Scenarios
• Adding an Exchange 2010 UM Server to an Existing Exchange Server 2007 UM Environment
• Call Flow After Introducing an Exchange 2010 Unified Messaging Server
• Migration Issues
• Lab: Exploring Exchange Server 2007 Unified Messaging Objects Before and After Upgrade
• Lab: Examining Network Trace for Different Call-routing Scenarios

Skills

• Describe the requirements for upgrading Exchange Server 2007 Unified Messaging to Exchange 2010 Unified Messaging.
  
• Add an Exchange 2010 UM server to an existing Exchange Server 2007 UM environment.
  
• Explain different call-flow scenarios after introducing an Exchange 2010 UM server and how to troubleshoot them.
  

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Module 5: Call Answering Rules

• This module explains the new Call Answering Rules feature that is introduced in Exchange 2010 Unified Messaging. The module describes how Call Answering Rules work, and explains how to administer, configure, and troubleshoot these rules.
• Call Answering Rules Overview
• Administering Call Answering Rules
• Troubleshooting Issues with Call Answering Rules
• Lab: Working with Call Answering Rules
• Lab: Troubleshooting with MFCMapi

Skills

• Describe the Call Answering Rules feature and the scenarios that it supports.
  
• Administer Call Answering Rules.
  
• Troubleshoot issues with Call Answering Rules.
  

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Module 6: Voice Mail Preview

• This module introduces the new Voice Mail Preview feature in Exchange 2010. The module describes how Voice Mail Preview works and how users can administer the various Voice Mail Preview options.
• What Is Voice Mail Preview?
• Voice Mail Preview User Administration and Experience
• Lab: Verifying Voice Mail Preview Settings
• Lab: Observing How Voice Mail Preview Works and Fails

Skills

• Describe the benefits of Voice Mail Preview.
  
• Describe the architecture of Voice Mail Preview.
  
• Enable Voice Mail Preview for users.
  
• Understand common Voice Mail Preview failure scenarios.
  

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Module 7: Protected Voice Mail

• This module introduces Protected Voice Mail, a new feature in Exchange 2010 Unified Messaging that uses Information Rights Management (IRM) to encrypt the contents of voice messages and specify the operations permitted on them.
• Overview of Protected Voice Mail
• Active Directory Rights Management Service
• Supported Protected Voice Mail Operations
• Implementing Protected Voice Mail
• Lab: Configuring RMS
• Lab: Configuring Protected Voice Mail

Skills

• Describe the features and benefits of Protected Voice Mail.
  
• Understand the role of Microsoft Active Directory Rights Management (AD RMS) in Protected Voice Mail.
  
• Describe supported Protected Voice Mail scenarios.
  
• Implement Protected Voice Mail.
  

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Module 8: Message Waiting Indicator

• This module presents an overview of the Message Waiting Indicator feature introduced in Exchange 2010.
• Overview of Message Waiting Indicator
• Configuring Message Waiting Indicator
• Message Waiting Indicator Design and Support Issues
• Lab: Verifying Message Waiting Indicator Settings
• Lab: Setting Up SMS Text Message Notifications

Skills

• Explain how the Message Waiting Indicator feature functions in Exchange 2010.
  
• Configure Message Waiting Indicator settings.
  
• Understand common Message Waiting Indicator implementation and support considerations.
  

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Module 9: Faxing with Exchange 2010 Unified Messaging

• This module explains how Exchange 2010 Unified Messaging enables users to receive fax messages in their Exchange 2010 mailbox.
• Overview of Faxing with Exchange 2010 Unified Messaging
• Configuring Exchange 2010 Unified Messaging Faxing
• Lab: Verifying Fax Provisioning
• Lab: Changing Fax Configuration

Skills

• Understand differences in fax functionality between Exchange Server 2007 Unified Messaging and Exchange 2010 Unified Messaging.
  
• Describe Unified Messaging fax call flow and its underlying logic.
  
• Administer Unified Messaging fax functionality in Exchange 2010.
  

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Module 10: Integrating Office Communications Server 2007 R2 with Exchange 2010 Unified Messaging

• This module presents common integration scenarios that make Exchange 2010 Unified Messaging and Office Communications Server 2007 R2 “better together.”
• Exchange 2010 Unified Messaging and Office Communications Server 2007 R2 Integration
• Exchange 2010 Unified Messaging Integration with Office Communications Server 2007 R2 Enterprise Voice
• Office Communications Server 2007 R2 Integration with Outlook Web App
• Lab: Integrating Office Communications Server 2007 R2 and the Outlook Web App Chat Feature

Skills

• Describe the principal Microsoft Exchange 2010 Unified Messaging-Office Communications Server 2007 R2 integration scenarios.
  
• Explain the steps for deploying an integrated Exchange 2010-Office Communications Server 2007 R2 Enterprise Voice solution.
  
• Describe Office Communications Server 2007 R2 instant messaging (IM) integration with Outlook Web App (OWA).
  

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Before attending this course, students must have the following pre-requisites:

• A thorough understanding of Exchange Server 2007 Unified Messaging features and functionality.
• An understanding of how to install and setup the Exchange 2010 Unified Messaging role.
• General familiarity with Office Communications Server 2007 R2.

After completing the course, students will be able to make use of the new features available in Exchange 2010 Unified Messaging; identify Unified Messaging deployment planning concerns, including prerequisites and deployment scenarios; describe the considerations involved in deploying an Exchange 2010 Unified Messaging solution; determine which deployment type best suits their organization’s requirements and understand its impact on deployment tasks and processes; configure Exchange 2010 Unified Messaging components; implement Exchange 2010 Unified Messaging features and policies; use Exchange 2010 Unified Messaging tools.